Privacy Policy

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Last updated: 12.06.25

Health Coaching & Nutrition Support

Practitioner: Kathryn Turner, Founder of Wild Hælan
Website: www.wildhaelan.co.uk
 

Health Coaching & Nutrition Support

Practitioner: Founder of Wild Hælan

Website: www.wildhaelan.co.uk

Professional Memberships: Association of Naturopathic Practitioners (ANP) and UK & International Health Coaching Association (UKIHCA)

These Terms of Engagement explain the nature of the services offered by Wild Hælan, the responsibilities of both practitioner and client, and the arrangements for consultations, payment, confidentiality and consent.

Please read them carefully before your first consultation.

A. General Information and Professional Scope

1. Practitioner Qualifications and Professional Status

Wild Hælan is founded and operated by a qualified Health Coach holding a DipHE in Health Coaching and a Diploma in Naturopathic Medicine from the College of Naturopathic Medicine (CNM), together with a Postgraduate Certificate in Applied Health Science from the University of Aberdeen, specialising in Clinical Nutrition Through Life Stages and Disease Prevention.

I am a registered member of the Association of Naturopathic Practitioners (ANP) and the UK & International Health Coaching Association (UKIHCA).

I am also undertaking further training in Clinical Herbal Medicine. Herbal medicine is not currently offered as a qualified practitioner service through Wild Hælan.

2. Nature of Services

Wild Hælan provides individual Health Coaching and nutrition-related lifestyle support, with an emphasis on understanding the factors that may influence health and wellbeing.

Consultations may explore:

· Health history, current concerns and personal wellbeing goals

· Dietary habits and nutritional wellbeing

· Sleep, stress, movement and lifestyle

· Practical changes to support health and wellbeing

· Existing supplement use and general product information, where appropriate and within professional and insured scope

· Recommendations are personalised to the information provided and are intended to support informed choices and sustainable lifestyle changes.

Services are educational and supportive. They do not constitute medical diagnosis, medical treatment or a substitute for care from a GP or other appropriately qualified healthcare professional.

3. Professional Scope and Insurance

Wild Hælan maintains professional indemnity insurance arranged through Balens for declared Health Coaching activities.

Services are provided within my current qualifications, professional competence and the activities accepted by my insurer.

Any activity requiring additional professional authorisation, qualification or insurance will not be offered unless the relevant requirements have been met.

B. Limitations, Risks and Referrals

4. Medical Care and Diagnosis

Wild Hælan does not diagnose medical conditions, prescribe medication or advise clients to discontinue or alter prescribed medical treatment.

Clients should continue to seek appropriate medical advice for existing conditions, new symptoms or changes in their health.

Where symptoms or circumstances indicate that medical assessment may be necessary, I may recommend consultation with a GP or another suitably qualified healthcare professional.

5. Individual Responses and Outcomes

Health and wellbeing are influenced by numerous factors, including medical history, genetics, lifestyle, environment and personal circumstances.

Responses to dietary and lifestyle changes vary between individuals. No particular outcome or improvement can be guaranteed.

Clients are encouraged to report any unexpected symptoms or adverse reactions and seek appropriate medical advice where necessary.

6. Supplements and Other Products

Where appropriate and within my confirmed professional and insured scope, I may discuss existing supplement use, product information or alternative products.

For example, this may include discussing a comparable vitamin C product from a different manufacturer.

Such discussions do not replace medical or pharmaceutical advice. Particular care is required where a client takes prescribed medication, has an existing medical condition, is pregnant or breastfeeding, or may be at risk of interactions or adverse effects.

Clients remain free to choose whether to purchase any product and from which supplier.

7. Product Recommendations and Financial Disclosure

Where I recommend products through Cytoplan, any commission received is passed on to the client.

I may also accrue loyalty points through the Cytoplan scheme, which may provide a future benefit to me.

This arrangement is disclosed in the interests of transparency. Clients are under no obligation to purchase products through Cytoplan or any other supplier.

C. Practitioner Responsibilities

8. Professional Conduct

I undertake to:

· Treat clients with dignity, respect and without discrimination.

· Work within my qualifications, professional competence and insured scope.

· Provide clear information about the nature and limitations of my services.

· Respect client autonomy and informed decision-making.

· Maintain appropriate professional boundaries.

· Protect personal and health-related information.

· Refer clients to other healthcare professionals when appropriate.

· Maintain professional development and relevant standards of practice.

9. Consultation Records and Written Plans

Appropriate consultation notes will be maintained to support continuity of care and professional accountability.

Where a written Health Plan or First Steps Summary is included in the chosen service, this will normally be provided within three working days of the consultation.

Any agreed follow-up support will be provided in accordance with the consultation or programme purchased.

D. Client Responsibilities

10. Accurate Health Information

Clients are asked to provide accurate and relevant information about their health, including:

· Existing medical conditions and diagnoses

· Prescribed and non-prescribed medication

· Supplements and herbal products

· Allergies and known sensitivities

· Pregnancy or breastfeeding, where relevant

· Significant changes in symptoms or health circumstances

· This information enables discussions and recommendations to be considered in an appropriate context.

· Clients should inform me of any relevant changes during our work together.

11. Personal Choice and Participation

Participation in Health Coaching is voluntary.

Clients are responsible for deciding whether to implement suggested lifestyle changes and for seeking medical advice where appropriate.

Clients may ask questions, decline recommendations or withdraw consent to a particular aspect of a consultation at any time.

12. Communication and Appointments

Clients are asked to attend appointments punctually and provide reasonable notice if they need to rearrange.

Email communication between consultations is intended for agreed follow-up questions and support within the scope of the purchased service.

It is not an emergency or urgent medical advice service.

E. Fees, Payment and Cancellation Policy

13. Consultation Fees

Current services and fees are:

Service Fee

Introductory Call – 20 minutes - complimentary

Focused Consultation – 45 minutes £75

Comprehensive Consultation – 75 minutes, plus 20-minute follow-up £120

Restore – Eight-week Support Programme £395

Single Follow-up – 45 minutes £65

Three-session Follow-up Package £185

Restore may be paid in two instalments of £197.50, where agreed.

Fees and the services included will be confirmed before booking.

14. Payment

Payment arrangements will be communicated at the time of booking.

For programmes paid by instalment, the agreed payment schedule and any outstanding payment obligations will be confirmed in writing.

Additional services will not be charged without prior agreement.

15. Cancellation and Rescheduling

Clients should provide at least 48 hours' notice when requesting to cancel or rearrange an appointment.

Where less than 48 hours' notice is given, a cancellation charge may apply, provided the charge has been clearly communicated and is reasonable and lawful in the circumstances.

If Wild Hælan needs to cancel an appointment, an alternative appointment or appropriate refund will be offered.

16. Online Bookings, Programmes and Refunds

Where services are purchased online, by telephone or otherwise at a distance, applicable UK consumer cancellation rights will be respected.

For qualifying distance contracts, clients will generally have a statutory 14-day cancellation period, subject to the relevant legal rules and exceptions.

If a client expressly requests that services begin during this period, and the applicable legal requirements have been met, they may be required to pay a proportionate amount for services already provided if they subsequently cancel.

Any applicable loss of the right to cancel following full performance of a service will be explained and consent obtained where legally required.

Refunds for unused consultations or programmes will be considered in accordance with the agreed terms and applicable consumer law.

Nothing in these terms limits statutory consumer rights.

F. Confidentiality and Data Protection

17. Confidentiality

Information shared during consultations will be treated confidentially and handled with appropriate care.

Information will not ordinarily be shared with third parties without the client's consent, except where disclosure is required or permitted by law or is otherwise justified by a relevant safeguarding or serious safety concern.

Where appropriate, and with the client's consent, I may communicate with their GP or another healthcare professional to support coordinated care.

18. Personal Information and Health Records

Wild Hælan collects and processes personal information necessary to provide its services, including contact details, relevant health information, consultation notes and agreed plans.

Personal data will be handled in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Health information is special category personal data and will be processed only where an appropriate lawful basis and additional condition apply.

Client information will be stored securely and access restricted appropriately.

19. Record Retention

Wild Hælan's intended standard retention period for adult client consultation records is seven years following the last consultation, subject to confirmation of applicable professional, insurance and legal requirements.

Records may need to be retained for a longer or shorter period where the law or particular circumstances require this.

Clients may request information about their personal data and exercise their applicable data protection rights, including rights of access and rectification.

Requests for deletion will be considered in accordance with applicable legal obligations and exemptions.

20. Privacy Information

Further details about how personal information is collected, used, stored and protected, including lawful bases, retention, individual rights and how to raise a concern, will be provided in Wild Hælan's Privacy Notice.

G. Consent, Agreement and Acknowledgement

21. Informed Consent

By agreeing to these Terms of Engagement, the client acknowledges that:

· They understand the nature and limitations of the Health Coaching services offered.

· They understand that consultations are not a substitute for medical diagnosis or treatment.

· They have been given the opportunity to ask questions.

· They understand that individual outcomes cannot be guaranteed.

· They agree to provide relevant and accurate health information.

· They understand the applicable fees, payment arrangements and cancellation terms.

· They understand that any recommendations are voluntary and that they remain responsible for their own decisions.

· They have been informed about the handling of their personal information.

· Consent to participation may be withdrawn at any time, although this does not necessarily remove payment obligations for services already provided or affect lawful processing already undertaken.

22. Liability and Statutory Rights

Wild Hælan will provide services with reasonable care and skill.

Nothing in these Terms of Engagement excludes or restricts liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or restricted.

Nothing affects the client's statutory consumer rights.